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FAQ

What is the difference between phytotherapy (herbal medicine) and essential oils?

Phytotherapy refers to medicine based on plant extracts. This word comes from the Greek “phytos” meaning plant and “therapeuo” meaning to cure. The plants may come in different forms. Essential oils are therefore part of phytotherapy.

An essential oil is a liquid and aromatic extract generally obtained through steam distillation of an aromatic plant, which concentrates the volatile and hydrophobic compounds. Essential oils contain many irritants or allergens.

Does Ylo plant active concentrate contain essential oils?

The plant active concentrate is not made out of essential oils, which are often allergenic, irritating, or corrosive.

Ylo plant active concentrate is made from plant extracts.

What is Ylo’s mode of action?

Ylo’s effectiveness is based on the combined and synergistic action of phytotherapy and acupressure. The active concentrate contains plants with specific and known properties. The application of this active concentrate on selected acupressure areas as well as activation of these areas with the pen grants Ylo immediate effectiveness that increases with every use.

What is a meridian?

Meridians are invisible “axes” that run across the whole body along referenced paths. 12 in number (the main meridians), they start off on the surface of the skin and lead to deep organs. They are linked together. In traditional Asian medicine, they symbolize the pathways of energetic flow. An energetic flow that circulates well in the meridians will allow you to feel good, have a clear head, and grant you physical reserves. On the contrary, a blocked or a poorly circulating energetic flow will generate feelings of heaviness and ill-being. When the energetic flow is blocked in a meridian, we need to seek the rebalancing of this knot or blockage. This is precisely where acupressure comes into play.

What are acupressure areas?

Acupressure areas are located on meridian pathways. These are some sort of openings that allow access to the meridian. By analogy, if the meridian represented an underground line, the acupressure zones would be the stations.

How do acupressure zones function?

In traditional Asian medicine, the manifestation of daily pains is linked to a circulatory imbalance within the meridians. The activation of acupressure zones using the Ylo pen will help dissolve this blockage in order to restore a harmonious and balanced circulation.

How can I be sure I am activating the right zone if I do not feel anything?

Acupressure areas are often sensitive to touch. If you do not feel anything, you may not be on the area. Apply pressure lightly around the marked area. You should be able to find the sensitive areas this way.

The acupressure areas guide, provided in all packages and on the Ylo mobile application, is there to help you localize the areas to activate.

When I activate the acupressure areas, it hurts. Is this normal?

Acupressure areas are often sensitive to touch. It is therefore normal to feel a sensation when you activate it (tingling, discomfort, slight pain…). If the sensation is too strong, apply less pressure with the pen. The treatment should be a pleasant experience.

Can I use Ylo if pregnant?

Ylo is a natural cutaneous acupressure solution that you can use while pregnant, regardless of the symptom. However, the activation of certain acupressure areas is not suitable. We have thus adapted our protocol.

Make sure you use the protocol for pregnant women.

Can I use Ylo on my child?

Ylo has been developed for use by children over 3. The absence of essential oils confers great safety.

A medical opinion is always necessary for a child, especially in case of recent onset or aggravation of disorders.

Can I use 2 active plant concentrates at the same time?

The activation areas correspond to specific symptoms. As such, you can use several active concentrates at the same time to relieve several symptoms.

How many different plants make up the Ylo composition?

Each Ylo formula contains a combination of 3 to 4 plant-based active ingredients from Asian pharmacopoeia to obtain optimal effectiveness in treating disorders.

Is there a risk associated with using Ylo too often?

Ylo was developed to be used as often as needed. Tolerance tests under medical control have highlighted its high degree of safety following multiple daily uses. You can therefore use Ylo as often as you like.

How long does Ylo keep?

The Ylo products keep 9 months after opening.

Can I use Ylo orally, rectally, or vaginally?

Ylo has been developed to work efficiently and safely by dermal route through acupressure. It is contra-indicated to use Ylo in other ways (orally, rectally, or vaginally).

What should I do if the plant formula come into contact with the eyes or the mucous membranes?

Rinse thoroughly with water or saline solution and consult a doctor if irritation persists.

What should I do in case of an adverse reaction?

The Ylo product range has been specially formulated for sensitive skins. However, if you have an adverse reaction, we advise you to contact us and/or inform your doctor or your pharmacist.

You can also help improve the quality and safety of health products by reporting it on the following website http://solidarites-sante.gouv.fr/soins-et-maladies/signalement-sante-gouv-fr

Why do our products not always have the same smell?

Since Ylo is made up of plant-based ingredients, the odour may vary slightly from batch to batch. However, this variation does not lead to any changes in the quality or the characteristics specific to the products.

Are your products tested on animals?

No, none of our products are tested on animals because modern research methods enable us to avoid resorting to such procedures.

Do Ylo products contain preservatives or chemical dyes?

The Ylo product range does not contain chemical dyes. All ingredients are of natural origin, with the exception of the preservative, sodium benzoate complex and potassium sorbate, which is accepted in natural and organic cosmetics. This “identical to nature” synthetic preservative is naturally present in certain plants. It has been added to ensure the complete product safety against bacteria, yeasts, and molds.

Where are the products in the Ylo product range manufactured?

All formulations of the Ylo product range have been developed and manufactured by pharmacists and doctors in France. The manufacturing process is carried out according to Good French Manufacturing Practices of pharmaceutical products.

My general practitioner told me that it isn’t effective and advised me to stop treatment.

Your general practitioner is and remains your primary partner in care. It is firstly important to take your own experience into account. Since Ylo is perfectly safe to use, evaluating its effectiveness is up to you.

The effectiveness of Ylo products has been proven in clinical studies carried out on volunteers with targeted symptoms.

I forgot to enter my promotional code. Can I enter it after the placement of my order?

The payment has been made. We can no longer apply the promotional code. The good news is your code is still valid for a future order under the defined conditions of application.

Are the commercial offers on the ylo-sante website valid in pharmacies?

The offers on our e-commerce website and in our e-mail newsletter are valid only on the ylo-sante.com website, unless otherwise indicated.

Is the payment secured?

The payment is secured; you can use your credit card or your Paypal account.

Your online payment is 100% secure thanks to our HTTPS certification and our trusted online payment solutions: Paypal and Stripe. Your bank information is encrypted using the SSL protocol and is never stored on our servers.

What do I do if my payment was declined?

If your bank refuses payment, the order is not finalized. Your account will not be debited and you will have to use another payment method.

How do I use a promotional code?

To use your promotional code, click on the shopping cart icon on the top right corner of the page, and then on “View cart”.

Enter the promotional code in the “Coupon code” heading of your “Cart” before finalizing the order.

Your benefits are automatically applied.

Take heed of uppercase and lowercase letters and do not add spaces before or after the code.

Has my order been submitted?

Once your order has been validated, you will receive a confirmation e-mail.

If the e-mail does not show up in your inbox, we invite you to check your Junk or Spam folder.

Can I cancel my order?

A validated and paid order cannot be cancelled after the withdrawal period.

How can I track my order?

You can track your order from the “my orders” section of your account. Once your package has been shipped you will receive a tracking number allowing you to track your package.

I have received a defective product, what should I do?

You must notify us within 24 hours of receipt by using the contact form on the website and selecting “Return and refund.”

Can I disclose my personal information in a totally safe manner?

All of your personal information is strictly confidential. Intended for internal use, it will only be used for the delivery of your orders or to provide you a better experience on our website.

As for your bank details, Paypal does not release them to Ylo-santé and they are therefore not registered on ylo-sante.com.

Where and how do I retrieve my invoice?

You can find your invoice in the confirmation e-mail of your order.

You can also find your invoices by logging into your account in the “my orders” section.

What are the delivery methods and leadtimes?

The delivery method is as follows:

-Standard Delivery by Colissimo (without signature) in 3-4 business days.

Shipping: €3.50 – free of charge for purchases of €40 or over (in mainland France).

Can I have my purchase delivered abroad?

We deliver to all countries covered by our carrier Colissimo.

Where is the point of sale nearest to me?

To find the nearest point of sale, click here. Enter your address or just your postal code or city and we will provide you with the location of the nearest pharmacy.

Can I make a return?

It is possible to make a return within 14 days after the reception of your order. To make a return, we suggest you contact our customer service team or to follow the procedure below.

If you benefitted from an offer when placing your order, you must return the order in its entirety. The refund will only be made if all products are returned in perfect condition, in their original case, and unused. All gifts received must also be returned (samples, mini doses, etc.).

If you did not benefit from any offer, you must return the product(s) you wish to exchange. The refund shall only be made if the products are returned in perfect condition, in the original case, and unused.

Jot down the order number as well as your surname and first name on a sheet of paper and slip it into the return package.

The return costs are at the customer’s expense.

How soon will I be refunded?

The refund depends on the payment service used (Stripe, Paypal…)

How can I update my personal information?

You may modify your personal information and password at any time by logging into your personal account and going into the heading “My account” then into the section “My Profile.”

I forgot my password, what should I do?

If you forgot your password, simply click on “Forgot your password?” and then enter your e-mail address.

An e-mail will be sent to you with your new password, which you can later modify in “My Account” in the section “My Profile.”

In the event that the e-mail does not appear in your inbox, we advise you to check your Junk folder, since our e-mails might inadvertently slip in there.

Is the Ylo product range recyclable?

Ylo Santé Logo Triman Phyto-acupression

The cardboard boxes, paper guides, and cardboard wedges holding our products are recyclable.

We invite you to dispose of them in the bins foreseen to this effect.

Remember to give our cloth pouches a second life by bringing them into drop-off sites or containers foreseen to this effect rather than throwing them away.

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